Terms & Conditions

Terms & Conditions

Entry Tickets

  • Our entry ticket allows access onto site which includes car parking, unlimited entry to Daisy’s Garden during your visit and access to our toilet and changing facilities. An entry ticket must be purchased for everyone, including infants (under 12 months free of charge) wishing to visit us.
  • The Entry ticket is only valid for the day booked; we advise the date you book is the date you wish to visit us.
  • The entry ticket is a non- refundable and non-transferable purchase. Refunds cannot be offered in the event of cancellations or non-attendance.
  • The entry ticket does not gain you access to our attractions, you can either ‘pay as you go’ throughout your visit at the relevant attraction (priced per person) or alternatively purchase one of our ‘Play Passes’ which are available to purchase online or onsite at the same cost.
  • We cannot guarantee due to external factors that all the attractions will be operational during your visit.
  • There is no guarantee you will be able to play on all attractions during your visit.
  • Unless tickets are booked in advance, entrance is not guaranteed.
  • On arrival you will be given your session tickets. Please keep your tickets safe as you will be asked to show the tickets if you want to re-enter the park.
  • We reserve the right to ask any visitors with an invalid ticket to leave site immediately.
  • Entry maybe restricted due to capacity or matters outside of our control such as adverse weather.
  • Children under the age of 16 must always be supervised by an adult aged 18 or over at all times onsite.
  • Prices and our Terms and Conditions of the entry ticket are subject to change.

Entry to the park implies agreement with our terms and conditions.

The Play Pass

  • Purchased from April 2021
  • The Play Pass can only be used at ‘The Ice Cream Farm, Tattenhall, Chester, and it is to be used on our main play attractions only and does not include entry to The Ice Cream Farm.
  • The Play Pass is non-refundable
  • From the date of purchase the Play Pass has a 24-month expiry date to use all the ‘Plays’ on the card. It can be used on multiple visits within this time until all Plays are used.
  • If a Play Pass is lost, stolen or damaged, a replacement card can be requested with the remaining ‘Plays’, this will occur an administration fee.
  • The Play Pass cannot be used in conjunction with any other offers or promotions unless they are specified as being part of the Play Pass scheme.
  • The Play Pass must be presented on entry at each attraction.
  • No change can be given in exchange for the Play Pass.
  • Only the original Play Passes are accepted.
  • Play Passes are not exclusive to one person and can be shared between friends and family alike.
  • All aspects of the Play Pass are subject to change.
  • Information will be held on our database but will not be accessible to any other third parties in accordance with the Data Protection Act.
  • The Ice Cream Farm reserves the right to vary opening and closing dates/ times, and to close, remove or cancel all or any part of the attractions, events, or facilities on site for any reason including, but not limited to, technical issues, weather dependant, health, and safety and/or operational reasons or due to special events or private functions.

‘Existing’ Play Pass

  • Purchased before March 2021
  • The Play Pass is to be used on our play attractions only.
  • Entry to The Ice Cream Farm is charged separately, by pre-booking online or if available a walk-in service on the day.
  • Play Passes are non-refundable or replaceable if lost, stolen or damaged.
  • The Play Pass cannot be used in conjunction with any other offers or promotions unless they are specified as being part of the Play Pass scheme.
  • The Play Pass must be presented at the time of each purchase.
  • No change can be given in exchange for the Play Passes.
  • Only original Play Passes are accepted.
  • The Play Passes have no expiry date.
  • The Play Passes are not exclusive to one person and can be used between friends and family alike.
  • The Ice Cream Farm reserves the right to amend the Play Passes benefits without any notification.
  • Information will be held on our database but will not be accessible to any other third parties in accordance with the Data Protection Act.The Ice Cream Farm reserves the right to vary opening and closing dates/ times and to close, remove or cancel all or any part of the attractions, events or facilities on site for any reason including, but not limited to, technical issues, weather dependant, health and safety and/or operational reasons or due to special events or private functions.

Play Pass Purchases Online

  • Our Add- on purchases online are non-refundable. All items pre-paid for will be collected on entry to site. Please ensure a purchase online receipt is provided to the team on entry to issue items pre-paid for.
  • VIP Play Pass (existing only these are no longer available to purchase)
  • Our VIP Play Pass entitles you to 10% discount across all food and retail outlets, ice cream and sorbet take home tubs, and on any party bookings.These offers are exclusive to VIP Play Pass holders only. Exclusions apply to vending machines, The Drive In, gift vouchers, and play passes. These benefits will only apply while your VIP Play Pass is active once all plays have been redeemed all offer’s end. This discount cannot be used in conjunction with any other promotion, offers provided with the VIP Play pass are subject to change.

Use your Plays to pay - VIP Play Pass Promotion

The ‘use your plays to pay’ offer is valid for the forseeable until withdrawn by The Ice Cream Farm Management Team.

Each Play on a VIP Play Pass can be exchanged for £1 to use towards products or goods purchased onsite, gift cards, party bookings, events, and vending machines.

This offer cannot be used at The Drive In.

No cash can be given in exchange for the Play, including change from a purchase.

Entry onto site is charged separately. Alternatively, you can use your plays to pay towards entry to site, when available through our walk in service on the day (not pre-bookable online).

We reserve the right to exclude certain products from this offer which may already be in a promotional offer onsite.

Only original VIP Play Passes are accepted.

This offer is not valid on any other Play Pass except the VIP Play Pass.

The Ice Cream Farm Ltd reserve the right to change the terms at any time. 

Family and Friends Shared Membership

  • The Family and Friends Shared Membership (TFFSM) can only be used at The Ice Cream Farm, Tattenhall, Chester, and it is to be used during Winter (1st September-31st March) 7 days a week and Summer (1st April-31st July) Monday to Friday during term time.
  • TFFSM is not valid to be redeemed for the whole month of August, unless otherwise specified.
  • The dates that TFFSM can be redeemed, i.e., Term dates, are set by The Ice Cream Farm and will be based on the dates set by the Cheshire West and Chester council, and are subject to change
  • TFFSM is for use for up to 4 people per day
  • TFFSM is non-refundable
  • Has a 12-month expiry date from the date of purchase (365 days)
  • If TFFSM is lost, stolen or damaged, a replacement card can be requested, this will incur an administration fee.
  • Cannot be used in conjunction with any other offers, events, or promotions unless they are specified as being part of TFFSM scheme.
  • Membership cards and lanyards for the Family and Friends Shared Membership are subject to availability
  • TFFSM must be presented when purchasing entry ticket onsite or the membership code input when booking online to get the discount.
  • You must bring your TFFSM card on to site when visiting The Ice Cream Farm
  • No change can be given in exchange for TFFSM
  • Only the original TFFSM cards are accepted.
  • The free £17.50 Play Pass will be redeemed by The Ice Cream Farm team to be collected on your first visit after purchasing the membership
  • The free £17.50 Play Pass is limited to one per membership card
  • TFFSM does not admit visitors onto any attractions on site or include any ice cream or food products. These purchases must be made separately.
  • All aspects of TFFSM are subject to change.
  • All standard terms of the Entry Tickets and the Play Pass apply
  • Information will be held on our database but will not be accessible to any other third parties in accordance with the Data Protection Act.
  • The Ice Cream Farm reserves the right to vary opening and closing dates/ times, and to close, remove or cancel all or any part of the attractions, events, or facilities on site for any reason including, but not limited to, technical issues, weather dependent, health, and safety and/or operational reasons or due to special events or private functions.
  • The Ice Cream Farm 2024 Black Friday 50% off Memberships offer takes place between Friday 29th November 2024 and Monday 2nd December 2024. The code MEM50 must be entered at checkout at the time of purchase to receive the discount. All standard terms of the membership listed above apply and the membership is valid for 12 months from the date of purchase.

Free Entry to Honeycomb Canyon

  • Monday 4th November 2024 – Friday 14th February 2025
  • All visitors must have purchased an Entry Ticket for admission into The Ice Cream Farm, for which standard terms under the ‘Entry Tickets’ heading applies
  • Children must be accompanied and supervised by a responsible adult while in Honeycomb Canyon
  • Visitors must adhere to all the rules of play and safety guidelines displayed in Honeycomb Canyon
  • Appropriate clothing is required. We recommend puddle suits or old clothing that you are happy with getting wet and dirty to be worn. Children are recommended to have a change of clothing
  • During busy periods, a time restriction on use of the play area may be put in place. This is managed by the Play Team daily
  • The management reserves the right to refuse entry or remove any visitor from Honeycomb Canyon for violation of these terms and conditions, or for any other reason deemed necessary for the safety and enjoyment of all visitors.
  • The Ice Cream Farm reserves the right to vary opening and closing dates/ times, and to close, remove or cancel all or any part of the attractions, events, or facilities on site for any reason including, but not limited to, technical issues, weather dependent, health, and safety and/or operational reasons or due to special events or private functions
  • The free entry cannot be exchanged for a cash alternative.
  • Management have the right to remove this offer at any time

Gift Card

  • The Ice Cream Farm Gift Card can only be redeemed at ‘The Ice Cream Farm’ Tattenhall, Chester. It can be used as part or full payment for goods sold in the food & retail outlets. Protect the card and treat this as cash, lost, stolen, or damaged cards will not be replaced. The gift card will expire 24 months after the last transaction on the card. Any balance remaining will not be refunded. Gift cards can be activated with a minimum value of £1 and have a maximum value of £150. The Gift Card cannot be exchanged for cash. No change or cash refunds will be given, but any balance remaining on the card may be applied to future purchases, provided that the card has not expired.

Events

  • Please note that all tickets purchased for events at The Ice Cream Farm are non-refundable or transferable. We advise to arrive for the event 15 minutes prior to the start time to avoid traffic and other obstacles on the day. Each member of your party attending the event must have a valid ticket to attend and all tickets can be shown printed or on an electronic device. The ticket will confirm where the event will be held and performing areas may be limited, we may ask you to leave prams and buggies outside of the area to avoid obstruction.
 
 

Toddler Time

  • All children participating in the Toddler Time session must be supervised at all times during the session.
  • Accompanying adults are responsible for the safety of their children during the session, including when using any equipment or materials that have been provided for use during the session.
  • It is recommended that children wear clothing appropriate for sensory or messy play. The Ice Cream Farm will not be liable for any damage made to clothing or footwear whilst participating in the activities.
  • It is the responsibility of the accompanying adult to ensure that children do not come into contact with any substance that may cause an allergic reaction to their child/ren. The Ice Cream Farm does not accept any liability for any allergic reaction found to have directly come from consuming such products.
  • The Ice Cream Farm strives to ensure all snacks chosen are suitable to the age of the attendees. All allergen information and packaging of the food products are available on request.
  • The Ice Cream Farm advises that all materials and equipment provided, including food products, are not to be consumed by the children as some products may present a choking hazard despite being edible.
  • Accompanying adults are responsible for the behaviour of their children during the Toddler Time sessions. The Ice Cream Farm will ask any adult or child to leave the session if they act in a way which is deemed inappropriate or threatens the enjoyment or safety of others.
  • Photography and videography is permitted during the session, but adults must only take images of the children that they are accompanying.
  • All terms from the above ‘Events’ heading also applies.

Parties

  • For all our parties (except those taking place in the Loft), the minimum requirement for booking is 15 children and maximum 30 children. If there are less than 15 children attending the minimum payment will still be for 15 children. For our Loft Parties the minimum requirement for booking is 15 children and maximum 25 children.
  • When booking a party, the full pre-payment will be required. All of our party packages are advised as non-refundable. Where necessary, bookings may be transferred to an alternative date, with prior notice of 3 days or more.
  • Play Passes cannot be used as payment for a party.
  • We require the party room back no more than 15 minutes after the end time of your party. After this, you may be charged.
  • We require your final details and food order no later than 5 days before the date of the party. Failure to supply this may result in us being unable to supply the party food requested.
  • If your party is within the Fun Factory, we do ask that all children wear socks throughout their play.
  • If your party is within Honeycomb Canyon, it is recommended children bring spare clothing and a towel.
  • All children remain the responsibility of a parent/ guardian during a party.
  • Rules of play within the attraction used applies throughout the party and must always be followed. Throughout the play session parental supervision is essential. Children under the age of 16 must always be accompanied by an adult aged 18 or over.
  • Members of the public will play alongside your party unless you have an exclusive party booking.
  • We respectfully ask that food that has not been prepared in our kitchen is not brought or consumed on our premises. We are happy for you to bring a birthday cake for the party; however, we are unable to store within our kitchen area for health and hygiene reasons, you are more than welcome to store them within your allocated party room on the day.
  • The Ice Cream Farm will provide alternative food options for allergies and intolerances where required, however we require information at least 5 days prior to the party from a parent or guardian.
  • Booking a party does not entitle you to use of the entire premises.
  • Candles are allowed within our party rooms; however, party poppers, sparklers or flare type candles and confetti bombs are prohibited.
  • The Ice Cream Farm will not be liable for matters outside of their control which may affect the party booked. If any further siblings want to attend with them an entry ticket must be purchased for the extra guests. If any extra guests want to use the attractions, they must pay the standard price of that attraction upon entry to the attraction. The start booked is the start time of the party. Please note that if you are late arriving The Ice Cream Farm won’t be able to extend your party booking
  • The Ice Cream Farm makes every effort to ensure that all of our attractions and facilities are accessible to as many of our visitors as possible. However, The Loft and our party rooms including The Ice Cave are located upstairs with no lift access. We are happy to discuss alternative arrangements.
  • Prices and the terms and conditions of the Party Packages offered are subject to change

The Big Bundle for 4 or 6

This package is for a group of 4 or 6 and includes:

  • 4 or 6 Entry Tickets, made up of any combination of adults and children for which all terms under the ‘Entry Ticket’ heading applies
  • 1 x Play Pass with 10 plays, for which all terms under the ‘Play Pass’ heading applies
  • 4 x or 6 x Single scoop standard waffle cones or single scoop tubs from The Parlour. All flavours are subject to availability and any allergens must be declared at time of ordering. Toppings and sauces are not included in the offer and may be purchased additionally.
  • 1 x 1L tub of Cheshire Farm Ice Cream from The Impulse Emporium. All flavours are subject to availability.
  • If selected, £40 or £60 credit to spend at Sticky Paws Restuaurant. 

All components of this package are subject to availability and must be redeemed on the date of booked visit in one transaction by presenting the individual vouchers at time of redemption.

This offer cannot be used in conjunction with any other offers or discounts, including VIP discount, and a cash alternative will not be offered for any component of the package and all vouchers are a one use only.

The Ice Cream Farm reserves the right to vary opening and closing dates/ times, and to close, remove or cancel all or any part of the attractions, events, or facilities on site for any reason including, but not limited to, technical issues, weather dependent, health, and safety and/or operational reasons or due to special events or private functions.

Management have the right to refuse or make amendments to this package and its components at any time.

20% off Parties Offer

Black Friday 2024 offer. Running 15/11/2024 – 02/12/2024

·       20% off Ice Explorer and The Loft Takeover Party Packages taking place between 2nd January 2025 and 31st March 2025.

·       Discount code PARTY20 must be applied at checkout at time of booking via the online checkout.

·       To take advantage of the offer the booking must be made between 15th November 2024 and 2nd December 2024.

·       Full payment is required at the time of booking.

·       Party packages must be booked for the minimum of 15 children.

·       Discount is not valid on add-ons.

·       All standard terms under the above ‘Parties’ heading apply.

·       Management have the right to review and amend the offer at any given time.

·       This offer cannot be used in conjunction with any other offers or discounts, including VIP discount, and a cash alternative will not be offered for any component of the package.

Refund and Return Policy

  • In the event that you are not 100% satisfied with an item you have purchased in our Impulse Emporium, we accept returns on any items (other than sale items and non-returnable items) that is unworn or unused and in their original condition, with the product tag or packaging unsealed and intact. You can return within 30 days of purchase. Items must be returned with a valid receipt/ proof of purchase. They can be exchanged for an alternative product or refunded. Refunds will be issued to the original method of payment and in the original tender currency and can take up to 10 working days to receive back into your account.
  • Statutory rights are not affected.
  • Please note, we are unable to accept any items that have been returned outside of the time period above, or that are worn or used, in an unsellable condition.
  • Non-returnable items
  • Food products including ice cream and take away food cannot be returned for refund or credit against another product onsite.
  • All entry tickets, Play Passes, Memberships, Gift card/vouchers, Events and Party bookings purchased online or onsite are a non-refundable purchase. Entry tickets, parties and events can be amended if your unable to visit with prior notice before the day of arrival, terms and conditions apply on individual products.
  • Play Passes are valid for 2 years from date of purchase and can be used onsite at any time, if you purchase a Play Pass for an entry and not able to attend, you can redeem the Play Pass at a later date.
  • Statutory rights are not affected.

Carer Ticket

The Ice Cream Farm Ltd offer Free Carer entry tickets onto site, providing that at least one valid admission ticket is purchased for any further members of the group, including those that require the personal assistance.

Visitors who have the following documentation are entitled to one free carer ticket per booking :

  • A valid Blue Badge
  • Personal Independence Payment letter (PIP)
  • Disability Living Allowance letter (DLA) for children under 16
  • A recognised Assistance Dog ID Card.
  • The Access Card

This ticket can be purchased online prior to arrival, but please note on the day of the visit we will require one of the above documentations to be shown along with suitable photo ID of the recipient, to validate the free carer entry ticket.

If the above isn’t shown on the day, a full price entry ticket will be required to be purchased for entry on to site.

Please Note: a carer must be over 14 years of age and capable of assisting the visitor who has the disability. The carer would be expected to understand the disabled person’s needs and assist them in managing it for the duration of their visit.

The Ice Cream Farm reserve the right to remove this ticket option at any time and amend the documentation/ proof if required.

All additional ‘Entry Ticket’ terms and conditions apply.

Free Return Terms and Conditions

  • The Free Return Winter Offer gives any group who has visited The Ice Cream Farm between Saturday 20th July 2024 and Monday 2nd September 2024 4 free Entry Tickets per group.
  • The 4 free Entry Tickets must be redeemed in one transaction for visits between Wednesday 4th September 2024 and Friday 14th February 2025.
  • Visitors who have visited with a pre-booked ticket:
  • The lead booker will receive a unique discount code to the email address they used to make their booking within 2 weeks after their tickets have been redeemed.
  • This unique discount code is then to be used online at www.theicecreamfarm.co.uk and entered at checkout to redeem 4 Entry Tickets.
  • Visitors who are visiting on a walk-in basis:
  • One member of the group only must scan the QR code located onsite at The Ice Cream Farm and fill in the online form.
  • A unique discount code will then be sent within 2 weeks after the form has been submitted – Please note the online form will close on Monday 9th September 2023 at 6pm.
  • This unique discount code is then to be used online at www.theicecreamfarm.co.uk and entered at checkout to redeem 4 Entry Tickets.
  • If a visitor wishes to visit again during the above time period, it is advised that they create an online booking, as they will not be able to receive another code by filling in the online form.
  • Any bookings made with a Membership or for Member Entry Tickets are not eligible for this offer. 
  • All standard terms of the Entry Ticket apply.
  • All Entry Tickets are subject to availability.
  • This offer cannot be used in conjunction with any other offers and a cash alternative will not be offered.
  • Management have the right to refuse or make amendments to this offer at any time

We are open 9:30am-5pm. The Drive In is open 11am-5pm.